At Adikala, we take pride in offering unique, handcrafted products. Due to the nature of our items, we have specific policies regarding returns, refunds, and cancellations.
1. Order Cancellation
- Orders can be canceled within 24 hours of placement.
- Once the order is shipped, cancellation requests will not be entertained.
2. Return & Refund Policy
We accept returns only under the following conditions:
✅ Damaged during transit.
✅ Incorrect item received.
✅ Defective product.
A. Return Process
- Customers must initiate a return request within 48 hours of delivery.
- Email adikalacrafts@gmail.com with order details and images of the issue.
- Once verified, we will process a refund or send a replacement.
B. Refund Method
- Refunds will be processed within 7-10 business days.
- Amount will be credited to the original payment method.
3. Exchange Policy
- Exchanges are allowed for defective or incorrect items only.
- The product must be unused and in original packaging.
For any return or refund queries, reach out to us at adikalacrafts@gmail.com.
